Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that businesses use to manage and analyse customer interactions. The goal is to improve customer relationships, assisting in customer retention and driving sales growth. CRM software systems are designed to collate information across different channels. These could include the following,
Running any type of business is hard work and if you are facing a tax investigation, then the first thing to do is make sure that you don’t panic. There are a multitude of things that can cause HMRC to conduct a tax investigation from random bad luck and late returns through to dramatic fluctuations […]
Better known as freelancers or temporary staffers, a contingent workforce is basically a backup for times when extra help may be needed. The problem is, when you are managing a temporary workforce it is sometimes difficult to staff them and keep them assigned to jobs, especially those out in the field. If your company hires […]
Companies now have more data than ever, and it’s essential to keep all this important information safe. Rather than save these things locally, for example on an on-site server, more and more businesses are moving things to the cloud. This means things are stored on a huge network of remote servers. You’ve no doubt heard […]
Once you’ve established a successful business, many entrepreneurs decide to turn their attention to causes and activities that will help to give back. The area they live and work in has helped them create a strong company, employment opportunities and a future for the people involved, but where do you start? Here are just a […]
The booming economic period following the industrial revolution saw a plethora of entire industries developing for the sole purpose of servicing the secondary needs of the revolution itself. For every primary manufacturer with a sole focus on producing their core products, there were perhaps at least five or six other companies and businesses directly and […]
For many people, while the prospect of working freelance may be attractive, the responsibilities that come with such a career choice can be off-putting. However, working as a contractor can be a rewarding and fulfilling occupation, and there are a number of ways in which the administrative burden, for example, can be eased.