Offshore outsourcing can be a controversial topic in the business world. The trend has grown in the last decade, and recent statistics show that more than two million jobs were outsourced in 2013. The truth is, though, offshore outsourcing isn’t simply black and white. Rather than sending all the company’s jobs to another part of the world, many small businesses also look offshore outsourcing as a means to stay competitive in the marketplace.
Where Exactly Is “Offshore?”
While we all know what the term means, many people may be wondering where exactly these jobs are going to. The majority of these opportunities are going to workers in China and India. The manufacturing industry is the most prevalent (where 53% of jobs are outsourced) as is the I.T. sector (43%), research and development (38%), distribution (26%), and customer service (12%).
Why Do They Do It?
The first question any business owner is asking is “will it save the me money?” It’s true that the perceived lower costs is the main reason companies consider outsourcing aspects of their business. Recent estimates say outsourcing delivers savings of 25-50%. However, while reduced costs may be the most commonly associated factor, there are other advantages as well.
Staying on top of responsibilities related to admin, data management, and customer support are all time-consuming processes. While many companies feel this time could be utilized focusing on other areas of the business, it would be impossible to run a successful business without a tight grasp on these operations. This is why businesses turn to third-party companies to handle these issues. Now they can re-organise internally and allow the in-house employees to fully focus on improving the company’s product or services.
Another major reason companies decide to take advantage of offshore outsourcing is to access a full 24-hour work day. If your business hopes to one day deal with an international audience, if it doesn’t already, you need to offer a 24/7 customer support line. Buying goods from across the world has become normalised to people because of the internet, and they’ve come to accept this as the standard. If you chose a company that works in a time-zone complementary to your own, you, too, could also reap the advantages of this. If you deal in e-commerce, you’ll be familiar with server upgrades that can take your website down during peak hours or even the customer support unit which may have to function round the clock if the international market is considered. However, by working with an offshore partner, they’ll be able to perform such tasks and you can focus on other important matters. Additionally, you may want to have a look at https://peaksupport.io/services/customer-service/ and other such websites of outsourcing firms that can get your work ready when you start your workday.
As economic climates around the world are faced with insecurity, it’s no wonder businesses look to expand into offshore ventures to stay competitive. Without them, they run the risk of failing by the wayside as the nature of globalisation drives more and more companies into already crowded industries.