E-commerce is booming and you know it very well.
Never before in history was it so easy to set up your own business and sell to people all over the world, all thanks to the power of the internet.
There is always room for improvement, and that is why you are going to learn about the advantages of live chat, so you can see how it will make your online shop better.
Make More Sales:
Without sales, your online shop will fail. Simple business logic.
One of the main objectives for any business owner is to generate more sales, and live chat is the perfect tool to accomplish so. Therefore, if you have hit a plateau or you think that you are not generating enough sales for the amount of traffic you send, then read closely: live chat is the way to make more sales.
Of course, you still need to optimize your site for conversions in case your conversion rate is low, but installing a live chat box in your website will help you greatly.
However, why? Because your customers will have direct and instant access to your support and sales team, this way they can get their doubts solved as soon as possible, increasing the chances of closing more deals.
If you are not using it yet, then you are missing out the excellent opportunity to turn so many visitors into clients.
An important point, you need a live chat solution that brings you everything: the possibility to understand your visitors by checking their record, the power to handle multi-channel conversations, great load speed that does not interfere with your website and a beautiful and customizable appearance. In summary: a modern live chat software like Kayako, the most versatile and powerful solution in the market.
Solve Problems Faster
Live chat is the favorite support channel by customers due to only one reason: they can get their doubts or problems solved very fast, and in many cases, almost instantly.
Your customer support team can help them by assisting them directly or sharing the right documents/publications in your website with them. Of course, you also need to train your team, but by equipping your online shop with live chat, you will be able to help your customers much faster, something that will have a direct impact in your conversion rate.
Once again, it is necessary to choose the right live chat software, because you need something that allows you to read between the lines to bring context to every conversation and the “power” to route conversations to other members in your team.
Improve Customer Satisfaction to Make Them Loyal
Live chat brings the highest customer satisfaction, making it superior to other channels like email or phone support. Once again, it is due to the fast/instant support you can bring them, because people are impatient, especially nowadays.
If you want to make your customers loyal, and therefore make them more likely to return to your website, then you should invest into live chat software, because there is nothing better than having loyal clients.
People want things fast… very fast and the answers for their questions are not the exception. Live chat is the ultimate way to answer all of their doubts, especially last-minute objectives, in an efficient and quick way.
Your customers will love you, but you need to learn how to use it correctly, because implementing live chat and not using it at all, or using it inadequately, will make your customers angry.
An Advantage Over Your Competitors:
With all the things you have read, you are smart enough to tell that live chat is a must-have for online shops, because it helps to close more sales and improve customer satisfaction and loyalty, which are key aspects to grow online.
However… did you know that only 9% of websites provide live chat support? This is where you can keep an edge over your competitors, so don’t wait any longer and start implementing it today.
E-commerce will be much more profitable for you if you use live chat, so what are you waiting for? More sales and tons of loyal customers are just waiting for you!